Terms and Conditions

Man with Van Neasden Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Neasden provides removal and associated services within the United Kingdom. By booking, confirming, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 We, us, our means the Man with Van Neasden removal service provider.

1.2 You, your, customer means the individual, business, or organisation requesting or using our services.

1.3 Services means any removal, man and van, loading and unloading, packing and unpacking assistance, transportation, or related services we agree to provide.

1.4 Vehicle means our van or any other vehicle used to carry out the services.

1.5 Goods means the items, belongings, equipment, furniture, or other property which we are required to handle, transport, or store in connection with the services.

1.6 Booking means any request for services made by you and accepted by us, whether made online, in writing, or verbally.

2. Scope of Services

2.1 We provide man and van and removal services, including collection, loading, transportation, unloading, and related assistance as agreed at the time of booking.

2.2 The exact scope of the services, including dates, times, locations, number of operatives, and vehicle size, will be set out during the booking process and confirmed to you when your booking is accepted.

2.3 We reserve the right to refuse to carry any goods that we reasonably consider to be dangerous, illegal, hazardous, insufficiently packaged, or otherwise unsuitable for transport.

3. Booking Process

3.1 You may request a booking by providing us with full and accurate details of the service required, including collection and delivery addresses, access conditions, floors, parking restrictions, approximate volume of goods, and any special handling needs.

3.2 Any quotation given prior to inspection of the goods or premises is an estimate only and may be amended if the information you supplied is inaccurate or incomplete.

3.3 A booking is not confirmed until we have expressly accepted it. We may refuse any booking at our discretion.

3.4 It is your responsibility to ensure that all details are correct at the time of booking. Any changes requested after confirmation may result in additional charges or may not be possible due to availability.

3.5 Where time slots are provided, they are approximate and subject to traffic, weather, and other conditions beyond our reasonable control. We will use reasonable efforts to arrive within the agreed window but do not guarantee specific arrival times.

4. Customer Responsibilities

4.1 You must ensure that suitable and safe access is available at both collection and delivery locations, including adequate parking for the vehicle as close as reasonably possible to the entrance.

4.2 You are responsible for arranging any permits, dispensations, or permissions required for parking, loading, and unloading. Any parking fines or penalties arising from inadequate arrangements may be charged to you.

4.3 Goods must be properly packed and prepared for transport unless packing services have been expressly included in your booking. We are not responsible for damage arising from poor or inadequate packing by you or third parties.

4.4 You must be present, or have a responsible representative present, during collection and delivery to direct the operatives and confirm that the services have been completed.

4.5 You are responsible for checking that all goods to be moved have been loaded and that nothing intended to be left behind is removed in error.

5. Quotations and Pricing

5.1 Quotations may be based on time, distance, volume, or a combination of these factors, as explained to you during the booking process.

5.2 Unless otherwise stated, quotations assume normal access conditions, reasonable loading and unloading times, and no unusual difficulties such as narrow stairways, restricted lifts, long carrying distances, or dismantling and reassembly.

5.3 We reserve the right to amend the price where:

(a) the services differ from those originally agreed; or

(b) access conditions are worse than reasonably anticipated; or

(d) there are delays caused by you or any third party for whom we are not responsible.

5.4 Waiting time or overruns beyond the agreed duration may be charged at our standard hourly rate or such rate as notified to you at the time of booking.

6. Payments

6.1 Unless agreed otherwise in writing, payment is due either in advance of the service or immediately on completion of the service, in the manner notified to you during the booking process.

6.2 We may request a deposit or full prepayment to secure your booking. If you fail to pay any required deposit or prepayment by the due date, we may cancel the booking.

6.3 You agree to pay all charges in full, including any additional charges arising under these Terms and Conditions, such as extra time, waiting time, parking costs, or charges for additional goods or services.

6.4 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales, calculated daily until payment is received in full.

6.5 We reserve a lien over any goods carried or stored by us for any unpaid charges. We may retain such goods until all outstanding sums have been settled in full.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us as much notice as possible. Cancellation or amendment charges may apply, depending on the notice given and any costs already incurred by us.

7.2 If you cancel more than 48 hours before the scheduled start time, we will normally refund any prepayments received, less any non-recoverable expenses reasonably incurred by us.

7.3 If you cancel within 48 hours of the scheduled start time, we may retain some or all of any deposit or prepayment to cover our reasonable costs and loss of opportunity to take other bookings.

7.4 If you cancel on the day of the service or fail to be present at the agreed time and place, we reserve the right to charge up to the full quoted amount.

7.5 Any amendment to the date, time, or scope of the services is subject to availability and may result in a revised quotation or additional charges.

8. Goods We Will Not Carry

8.1 We will not carry any of the following without prior written agreement:

(a) Explosives, weapons, ammunition, or flammable substances.

(b) Illegal goods or items of unlawful possession.

(d) Perishable goods requiring special storage or refrigeration.

(e) Cash, precious metals, jewellery, valuable documents, or high value items beyond the normal scope of household or office removals.

8.2 If you place any such items with the goods without our knowledge or consent, we shall have no liability for loss, damage, or consequences arising from their carriage, and you agree to indemnify us for any loss, claim, or expense we incur as a result.

9. Waste and Disposal Regulations

9.1 We are a removal and man and van service, not a licensed waste carrier unless expressly stated. We do not carry out general waste disposal or rubbish clearance except as specifically agreed.

9.2 You must not request us to dispose of controlled, hazardous, or regulated waste unless we have expressly agreed and are legally permitted to do so. This includes electrical waste, chemicals, asbestos, paints, oils, and similar materials.

9.3 Where we agree to remove unwanted items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not contravene any statutory or regulatory restrictions.

9.4 All disposal and recycling services will be carried out in accordance with applicable UK waste and environmental regulations. Any disposal charges, including tipping or recycling fees, will be payable by you.

9.5 If you instruct us to remove items that are later found to be waste for which we are not licensed or authorised to carry, you will be responsible for all costs, penalties, and liabilities arising, and we may return such items to you or require you to collect them.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in carrying out the services. Our liability for loss of or damage to goods, or for delay, shall be limited as set out in this section.

10.2 We are not liable for loss or damage arising from:

(a) Your failure to adequately pack or protect goods.

(b) Inherent defects or vulnerabilities in the goods, including wear and tear, deterioration, or fragility.

(d) Acts or omissions of third parties, including other contractors, building managers, or authorities.

(e) Circumstances beyond our reasonable control, including traffic, accidents, severe weather, road closures, or delays caused by authorities.

10.3 Our liability for loss or damage to goods, if established, shall not exceed a reasonable replacement or repair cost, subject to an overall financial cap appropriate to the nature of the service and the charges paid.

10.4 We do not accept liability for:

(a) Loss of profits, business interruption, or any indirect or consequential loss.

(b) Loss or corruption of data, digital media, or electronic records.

(c) Minor scuffs, marks, or cosmetic damage arising from normal handling where premises or goods present unavoidable risks.

10.5 You are encouraged to arrange your own insurance cover for high value goods or for wider risks than those covered by our standard liability.

11. Claims and Time Limits

11.1 You must inspect the goods and premises as soon as reasonably possible after completion of the services.

11.2 Any apparent loss or damage must be reported to us as soon as practicable, providing full details of the items affected, the nature of the damage, and supporting evidence where available.

11.3 We may decline to consider claims made after an unreasonable delay where that delay has prejudiced our ability to investigate the circumstances or mitigate the loss.

12. Access, Property Protection and Parking

12.1 While we will take reasonable care to avoid damage to property, you are responsible for protecting floors, walls, lifts, and other surfaces where required, especially in properties with delicate finishes.

12.2 We are not liable for damage caused by moving goods through areas where adequate access is not available, including narrow hallways, staircases, or doorways, where you have requested that we proceed despite our advice.

12.3 All parking and access arrangements must comply with local regulations. You are responsible for any permits or permissions required. Any fines or penalties incurred as a direct result of inadequate arrangements may be charged to you.

13. Delays and Failure to Perform

13.1 We will use reasonable efforts to perform the services at the agreed time and date. However, timing is not of the essence, and we shall not be liable for delays caused by events beyond our reasonable control.

13.2 In the event of severe delays or our inability to attend on the scheduled date due to reasons outside our control, we will inform you as soon as reasonably practicable and offer an alternative date or a refund of any prepayments for undelivered services.

14. Customer Conduct and Health and Safety

14.1 You agree to behave courteously and reasonably towards our staff and contractors and not to engage in any abusive, threatening, or unsafe conduct.

14.2 We reserve the right to withdraw our staff and cease work if their safety is at risk or if conditions at the premises are unsafe, including the presence of hazardous materials, structural defects, or aggressive behaviour.

14.3 In such circumstances, you may be liable for charges incurred up to the point work is stopped, and any rescheduling will be at our discretion.

15. Data Protection and Privacy

15.1 We will collect and use personal data only as necessary to process bookings, provide services, administer payments, and comply with legal obligations.

15.2 Your details may be stored securely and used for internal purposes, such as confirming bookings, issuing invoices, and handling queries or complaints.

15.3 We will not sell your personal data to third parties. Any sharing of data with third parties will be limited to what is necessary for providing the services or meeting legal requirements.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Amendments to These Terms

17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

17.2 Any significant changes will be published on our service information and will apply only to bookings made after the date on which the revised terms come into effect.

18. Severability

18.1 If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary, or if not possible, deleted, without affecting the validity and enforceability of the remaining provisions.

19. Entire Agreement

19.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the services and supersede any prior agreements, understandings, or representations.

19.2 No variation of these Terms and Conditions shall be effective unless agreed by us in writing.

1 2 3